:root{--bg: #f6efe4;--bg-overlay: #fff7ee;--panel: #fffdf8;--panel-2: #fff5e8;--ink: #1b2a37;--muted: #5d6a77;--line: #e6d9c7;--line-strong: #cdb79e;--accent: #0f6d67;--accent-2: #d97706;--accent-3: #1d4ed8;--ok: #177245;--warn: #b45309;--danger: #b91c1c}html,body,#root{min-height:100%}*{box-sizing:border-box}body{margin:0;font-family:Avenir Next,Trebuchet MS,Segoe UI,sans-serif;color:var(--ink);overflow-x:hidden;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior-y:auto;background:radial-gradient(1200px 420px at 50% -120px,rgba(29,78,216,.14),transparent 62%),radial-gradient(900px 380px at 0% 0%,rgba(15,109,103,.14),transparent 66%),radial-gradient(760px 340px at 100% 0%,rgba(217,119,6,.14),transparent 66%),linear-gradient(180deg,var(--bg-overlay),var(--bg))}.screen{max-width:1160px;margin:0 auto;padding:18px;min-height:100vh;overflow:visible;overscroll-behavior-y:auto}.loading,.error{min-height:100vh;display:grid;place-content:center;text-align:center;padding:24px}.topbar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px}.title{font-size:27px;font-weight:800;letter-spacing:.2px}.subtitle{font-size:14px;color:var(--muted);margin-top:2px}.pill{border:1px solid #a3d9d5;border-radius:999px;background:#e5f7f5;color:#0f6d67;padding:7px 12px;font-size:12px;font-weight:700;white-space:nowrap}.tabs{display:flex;gap:8px;overflow-x:auto;padding-bottom:6px;margin-bottom:14px}.tab{border:1px solid var(--line);background:#fffaf3;color:var(--ink);border-radius:999px;padding:8px 13px;font-size:13px;font-weight:700;cursor:pointer;white-space:nowrap;transition:all .14s ease}.tab:hover{border-color:var(--line-strong);transform:translateY(-1px)}.tab.active{border-color:transparent;background:linear-gradient(135deg,var(--accent),var(--accent-3));color:#fff}.panel{border:1px solid var(--line);border-radius:18px;background:linear-gradient(180deg,#ffffffd9,#ffffffd9),linear-gradient(120deg,#0f6d670f,#d977060f);padding:18px;margin-bottom:14px;box-shadow:0 14px 34px #1e293b14}.panel h2,.panel h3,.panel h4{margin:0 0 10px}.panel p{margin:0 0 12px;color:var(--muted)}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px}.card{display:block;text-decoration:none;color:inherit;border:1px solid var(--line);border-radius:12px;background:#fff;padding:12px;transition:transform .14s ease,box-shadow .14s ease}.card:hover{transform:translateY(-2px);box-shadow:0 10px 20px #0f6d671c}.card strong{display:block;margin-bottom:5px}.card span{color:var(--muted);font-size:13px;word-break:break-word}.cardStack{display:grid;gap:10px}.cardActions{display:flex;flex-wrap:wrap;gap:8px;margin-top:2px}.cardButton{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:9px 14px;border:1px solid transparent;border-radius:10px;background:linear-gradient(135deg,var(--accent-3),#1b3f9c);color:#fff;font-weight:700;text-decoration:none}.cardButton:hover{filter:brightness(1.04)}.cardButtonSecondary{border-color:var(--line-strong);background:#fffdf8eb;color:var(--ink)}.cardButtonSecondary:hover{background:#fff7e8fa}.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px}.field{border:1px solid var(--line);border-radius:11px;background:#fff;padding:10px}.field span{display:block;color:var(--muted);font-size:12px;margin-bottom:4px}.label{display:block;margin-top:11px;margin-bottom:6px;font-size:13px;font-weight:700}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:10px;background:#fff;padding:10px;font:inherit;color:inherit}input:focus,select:focus,textarea:focus{outline:none;border-color:#58a8a0;box-shadow:0 0 0 3px #58a8a02e}textarea{min-height:108px;resize:vertical}.actions,.ticketActions{margin-top:10px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}button{border:1px solid transparent;border-radius:10px;padding:9px 12px;font:inherit;font-weight:700;cursor:pointer;touch-action:manipulation;background:linear-gradient(135deg,var(--accent),#0b5f59);color:#fff}a{touch-action:manipulation}button:hover{filter:brightness(1.04)}button:disabled{opacity:.62;cursor:not-allowed}.ticketActions button{background:linear-gradient(135deg,var(--accent-2),#c25f00)}.success{color:var(--ok);font-weight:700}.errorText{color:var(--danger);font-weight:700}.list{display:grid;gap:10px}.faqItem,.ticketItem,.incidentItem,.entityItem{border:1px solid var(--line);border-radius:12px;background:#fff;padding:12px}.ticketTop,.metaRow,.entityHead{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.ticketTop{margin-bottom:6px}.ticketTop span,.metaRow span,.entityHead span{border:1px solid var(--line);border-radius:999px;padding:2px 8px;font-size:12px;color:#304457;background:#fffaf4}.metaRow{margin-top:6px}.incidentItem{display:grid;gap:4px}.filters{display:flex;gap:8px;overflow-x:auto;margin-bottom:8px}.empty{border:1px dashed var(--line-strong);border-radius:12px;padding:13px;color:var(--muted);background:#fffcf7}.empty.small{padding:9px;font-size:12px}.adminPanel{background:linear-gradient(180deg,#ffffffeb,#ffffffeb),linear-gradient(130deg,#1d4ed814,#0f6d6714,#d9770614)}.sectionHead{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px}.notice{border:1px solid #c6dcf9;background:#ecf5ff;color:#1f4f8f;border-radius:11px;padding:10px;margin-bottom:12px;font-size:13px;font-weight:700}.kpiGrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;margin-bottom:12px}.kpiCard{border:1px solid var(--line);background:linear-gradient(135deg,#fff,#f9f4ea);border-radius:12px;padding:10px}.kpiCard span{font-size:12px;color:var(--muted)}.kpiCard strong{display:block;margin-top:4px;font-size:26px;line-height:1}.kpiCard.warn{border-color:#f3c084;background:linear-gradient(135deg,#fff8ed,#ffeccc)}.kpiCard.danger{border-color:#f7b3b3;background:linear-gradient(135deg,#fff5f5,#ffe3e3)}.adminFilters{margin-bottom:12px}.adminBlock{display:grid;gap:12px}.formsGrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:10px}.formCard{border:1px solid var(--line);border-radius:12px;background:linear-gradient(160deg,#fff,#fff9ef);padding:12px;display:grid;gap:8px}.taskForm{max-width:920px}.inlineGrid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.inlineGrid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.compactList{max-height:320px;overflow:auto;padding-right:2px}.kanban{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:10px}.kanbanCol{border:1px solid var(--line);border-radius:12px;background:linear-gradient(180deg,#fff,#fff8f0);min-height:220px;display:grid;grid-template-rows:auto 1fr}.kanbanCol>header{display:flex;justify-content:space-between;align-items:center;gap:8px;border-bottom:1px solid var(--line);padding:9px 10px;background:#fff6e8;border-radius:12px 12px 0 0}.kanbanCol>header span{min-width:24px;text-align:center;border-radius:999px;padding:1px 7px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:700}.kanbanBody{padding:10px;display:grid;gap:8px;align-content:start}.kanbanCard{border:1px solid var(--line);border-radius:11px;background:#fff;padding:10px;display:grid;gap:6px}.kanbanCard p{margin:0;color:var(--muted);font-size:13px}.taskCard{border-left:4px solid #74b8af}@media(max-width:880px){.screen{padding:12px}.title{font-size:23px}.panel{padding:14px}.sectionHead{flex-direction:column;align-items:stretch}}@media(max-width:640px){.screen{padding:10px}.topbar{margin-bottom:8px}.tabs{margin-bottom:10px}.title{font-size:20px}.pill{font-size:11px;padding:6px 10px}.inlineGrid2,.inlineGrid3{grid-template-columns:1fr}.kpiGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticketActions button{flex:1 1 auto}.cardActions,.cardButton{width:100%}}